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Receive GoHighLevel Incoming Calls via Mobile App
How to Receive GoHighLevel Incoming Calls via Mobile App
If you’re always on the move and still want to handle business like a pro, understanding how to manage GoHighLevel incoming calls via your mobile phone can be a real game-changer. GoHighLevel isn’t just about automation and funnels—it also gives you the ability to handle real-time conversations through the LeadConnector mobile app.
No more switching between tools or missing critical leads. With just a few simple settings, you can receive GoHighLevel incoming calls directly on your smartphone while keeping your business line separate from your personal number.
Key Takeaways
✅ You can route calls from GoHighLevel directly to your mobile using the LeadConnector app
✅ Mobile call routing keeps your personal number private and your business accessible
✅ Setup requires assigning a voice-enabled number and enabling mobile forwarding
✅ The feature works on both iOS and Android devices
✅ Inbound call history, recordings, and automations all sync within your CRM
Why receive calls on your mobile with GoHighLevel
Imagine a hot lead calls your number while you’re away from your desk. If you don’t have mobile call forwarding enabled, it’s a missed opportunity.
GoHighLevel solves this with a built-in solution—by routing incoming calls through the LeadConnector mobile app. The app acts as your virtual business line. All calls, logs, recordings, and follow-up workflows stay tied to your CRM account, helping you stay responsive while remaining organized.
This feature is perfect for:
Sales teams working remotely
Coaches and consultants on the go
Support agents managing leads outside office hours
Entrepreneurs who want instant access without giving out personal numbers
“The ability to answer inbound calls directly through the GoHighLevel mobile app means you're never tied to a desk — your CRM and your conversations go wherever you do.”
Step-by-step setup for mobile call forwarding
Getting started is easy. You just need to set up a few things inside GoHighLevel and your mobile device.
Step 1 Install the LeadConnector App
GoHighLevel uses the LeadConnector app to handle mobile calls. Once installed, log in using your GoHighLevel user credentials.
Step 2 Assign a voice-enabled number to your user profile
To route calls, your GoHighLevel account must have a number that supports voice.
Go to Settings > My Staff
Click Edit beside your user profile
Under Call and Voicemail Settings, assign a voice-capable number
Save your settings
If you don’t have a number yet:
Navigate to Phone Numbers > Add Number
Choose a local or toll-free number and make sure voice is enabled
Step 3 Enable "Forward Calls to Mobile App"
Stay in My Staff > Edit and scroll to:
Call Settings
Enable ✅ Forward Calls to Mobile App
Save changes
Now, whenever a lead calls the assigned number, your mobile device will ring through the LeadConnector app.
Step 4 Set permissions on your mobile phone
In order for calls to ring properly, your phone must allow the app to notify and run in the background.
On iPhone:
Enable Notifications
Allow Microphone access
Turn ON Background App Refresh
Keep Cellular Data enabled for the app
On Android:
Go to App Settings → Battery → Disable optimization for LeadConnector
Allow permissions: Notifications, Microphone, Background Data
Toggle “Run in background” to Always
📌 Without these settings, you may miss or delay call alerts.
Step 5: Test It
Make a test call to your assigned GoHighLevel number from another device.
✅ If set up correctly, your LeadConnector app will ring just like a standard phone call.
You’ll be able to:
Answer the call
View caller details from CRM
Access call history and logs in the ap
How Mobile Call Routing Behaves
t’s helpful to know how the app prioritizes calls when:
You’re logged into multiple devices:
The call rings on all. Answering on one cancels others.You’re active in multiple sub-accounts:
Only the most recently accessed sub-account forwards calls.You use call menus or workflows.
Calls route based on your automation and user assignments.
📎 For routing workflows and logic, visit our blog on GoHighLevel call routing tips.
Add a missed call text workflow
If you happen to miss a call, you can still engage the lead by using GoHighLevel’s “Missed Call Text Back” automation.
To set this up:
Go to Automations > Workflows
Create a new workflow
Trigger: Call → Missed Call
Action: Send SMS
Type something like:
“Hi there! Sorry we missed your call. How can we help you?”
This lets you continue conversations even if you’re unavailable in the moment.
Transfer calls directly from your mobile
If you need to pass a call to someone else:
Tap Transfer during the call
Choose between:
Blind Transfer (connect directly)
Warm Transfer (speak with the other user before completing the handoff)
This is great for teams who handle calls across departments or locations.
Voice pricing breakdown for inbound calling
GoHighLevel uses LC Phone for voice features. Here’s what you can expect in terms of cost:
| Feature | Price (USD) |
|---|---|
| Local Number (monthly) | $1.15 |
| Toll-Free Number (monthly) | $2.15 |
| Inbound Call (local) | $0.0085 / minute |
| Inbound Call (toll-free) | $0.0220 / minute |
| Call Recording (optional) | $0.0025 / minute |
| Call Transcription (optional) | $0.024 / minute |
Frequently Asked Questions
Can I receive calls if I’m logged out of the app?
No. The app must be logged in and running in the background.
Will calls show my personal number?
No. All calls come through your GoHighLevel-assigned number.
Can I log calls from the mobile app?
Yes. All calls appear under Conversations, including recordings and duration.
What if I want to route calls to multiple users?
Use workflows or call menus to distribute calls across staff members.
Conclusion
GoHighLevel’s mobile call forwarding feature is a practical, powerful tool that helps you stay accessible while on the move. Whether you’re solo or managing a team, the ability to answer calls through the LeadConnector app keeps your CRM, calls, and communications all in one place.
It’s simple to set up and even easier to use — so you can focus on what matters most: closing deals, helping clients, and growing your business.
Looking to explore more GoHighLevel features that support mobile communication? Visit the GoHighLevel Shop for more guides just like this one.
If you found this helpful, you’ll love the next article where we dive deeper into how to personalize your GoHighLevel AI voice conversations to sound more human and close more leads.
👉 Read: Transfer Incoming Calls to Multiple Agents in GoHighLevel
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