Inbound Voice AI in HighLevel

The Future of Talking to Clients

Let’s face it—picking up the phone all day is tough. Local businesses are often swamped with the same five to ten questions: “What are your hours?”, “Where are you located?”, “How do I pay?”. What if a smart voice assistant could handle those calls for you?

That’s exactly what HighLevel’s Inbound Voice AI does. Whether you’re a coach, a marketer, or running an agency, this tool can answer calls, help customers, and even pass the call to a real person if needed. It’s like having an extra team member who never takes a day off.

Key Takeaways

Automatically answer calls using a friendly AI voice
Help clients without hiring extra staff
Train the voice AI to answer common questions
Easily transfer calls to a team member or a support link
Set up in minutes using HighLevel’s built-in tools
Offer Voice AI as a paid service to your clients

What is Inbound Voice AI

Inbound Voice AI in HighLevel is like a smart phone receptionist. It picks up the phone, talks to customers, answers questions, and takes action. You don’t need fancy tech skills—just tell the bot what to say, and it handles the rest.

For example, you can name your voice agent “Angela,” pick a voice style (cheerful or serious), and write what she should say when someone calls. You can even give her a list of answers for questions about hours, prices, or directions.

Why It Matters

24/7 availability: Your business is always ready to talk.
Human-like interaction: AI bots are trained to sound natural and professional.
Seamless automation: Integrated directly into HighLevel Workflows.
Lead qualification: Automatically gather information or route the call accordingly.

How to Set Up Voice AI in HighLevel

Here’s how you can get started in just a few steps.

Step 1 Turn on Voice AI

Go to Settings > Company
Click the toggle to Enable Conversation AI
Accept the terms

Step 2 Create Your AI Agent

- Go to Settings > Conversation AI
- Click Voice AI Agents
- Click Create Agent
- Choose a name and a voice (like Samantha or Tony)

Step 3 Add a Greeting

Write a message like “Hi, thanks for calling. How can I help you today?”
Set the goal for the agent (like answering FAQs or booking appointments)

Step 4 Train Your Bot

Add answers for common questions: hours, prices, services, etc.
Include what to do if the caller asks something the bot doesn’t know (like send to live chat)

Step 5 Set Up Transfers or Workflows

Add a phone number of someone on your team (like a sales rep)
Choose when the AI should pass the call (example: someone wants to buy something)
You can also set it to send a link for things like updating payment info

Pricing Breakdown

Plan Type	Cost	Details
Pay-As-You-Go	$0.02 per message	You are charged each time the AI responds to a caller or provides a suggestion.
Unlimited Plan	$49 per sub-account/month	Use unlimited AI messages and calls for one sub-account with no per-message fees.
Bot Training & Testing	FREE	Train your AI agent and test it with sample calls at no cost before going live.

Why This Is a Game-Changer for Agencies

Offering a voice bot to your clients can open the door to more services. You don’t need to start with Facebook ads or SEO. Just show your clients how this tool can help them save money, reduce missed calls, and impress their customers.

You can:

Set it up under your HighLevel affiliate link
White-label it under your agency name
Use it as a “foot-in-the-door” offer to win bigger deal.

Frequently Asked Questions

Can I test Voice AI before using it for real calls?

Yes! Training and testing your voice agent is free inside HighLevel.

What happens if the AI can’t answer the question?

You can tell it to send the call to live chat or a support number.

Can I choose the voice?

Yes, HighLevel gives you different voice options—cheerful, formal, male, female, even accents.

Conclusion

Inbound Voice AI in HighLevel is more than just a cool feature—it’s a smart way to grow your business. Whether you’re using it for your own calls or offering it to clients, it helps save time, reduce costs, and make customers happy.

It’s easy to set up, simple to train, and powerful enough to handle real conversations.

Ready to give it a try? Set up your free trial, train your voice agent, and start impressing clients with just a phone call.

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Inbound Voice AI in HighLevel